Welcome to Mento’s Coach Toolkit! We're here to answer your questions. Can't find what you're looking for? Send us an email at coachsupport@mento.co!
What’s the Latest News?
Check out the highlighted sections below with a ✨ NEW ✨ label to see the latest updates
👉 Pulse Check Surveys - New pages to help you navigate Pulse on Platform
👉 Coaching Standards & Ethics - New pages to help you navigate the Member <> Coach Relationship
👉 Moments - Get the most out of your sessions by using our new AI tool!
Start Here: Onboarding to Mento 📖
This space is for the new and tenured Mento coaches alike! We recommend you bookmark this page for easy access while you are onboarding and coaching with Mento. Questions? Send us an email at coachsupport@mento.co.
Welcome to Mento
What is Mento?Mento Coach Communication PlaybookCoaching Time Commitment and Time Expectations Mento Bio Template Examples of Coach BiosBrag Sheet TemplatePuppy Post examplesPerks Vacation policyLeave or other long term absencePlatform Basics
Security & Data Best PracticesCollecting and Sharing Mento Member TestimonialSession Recording, Transcription and AI Notes Policy for CoachesCal.com Scheduling Tips and TricksGETTING STARTED: THE FIRST THREE COACHING SESSIONSPlatform tutorialsMento Growth PlanWorking with Your Members
Matching with a MemberChemistry Calls Your First MemberMember Reschedule, Cancellation, and No-Show PolicyMember Specific IssuesWhen a Member Pulls BackCompletion/Renewal ConversationsMember ChurnMaintaining the 80/20 balanceCoaching Standards & Ethics ✨ NEW ✨
Mento Coaching Standards & EthicsMoments ✨ NEW ✨
Moments Coach FAQsMoments TutorialsPulse Check & Insights Surveys ✨ NEW ✨
Pulse Survey Coach Support MaterialsPulse Survey Results on the Mento PlatformPulse Check Member TrackerDebriefing Peer Insights as a 360Peer Insights FAQsPayments, Billing & Bonuses
Getting Paid: WingspanBillable HoursCoaching BonusesReferral BonusesReferring a Coach Candidate🧑💼 Mento Partner Referral Program
Referring a Mento Employee CandidateMento Coach Growth & Recognition ProgramOur Coach Community
Community GuidelinesCoaching Community Events and ResourcesCoaching ExpectationsCoach of the MonthCoaching Demos + Conversations 🎮
Bite-sizes (<10 minutes)
Techniques to transition from B2B to D2CHow to coach people you don’t likeQuarter Check-In Chat Pro TipTalk about Check-in Survey with your memberMember who Reschedules Last MinuteBlameless Post Mortem
Demo: Rand + AngelDemo: Rico + AngelFull Length (30+ Minutes)
Chemistry Call vs Session 1How to use the Coaching AgreementTOMMsGrowth Plan Demo + Bonus VMAsTurn a cancelling member aroundFrom Job Searching to Career CoachingRe-enrollment ConversationHow to Coach Through Last Minute Reschedules and CancellationsHow to Coach Someone Going through a Mental Health CrisisThis is a living page! We’ll update as we build better systems and processes. Got any suggestions? Email us at coachsupport@mento.co.