Mento Coach Growth & Recognition Program

Email coachsupport@mento.co and let us know! Please include a specific capacity number or range that you would be ideal. Please be sure you have the badwidth to maintain this capacity long term.

Mento is here to support your coaching journey and help you attain more members. Here are some starting points:

• What is your current capacity? What can you manage with other commitments? Let us know if you can take on more members and/or if you want help working through how to manage multiple commitments. We are here as a resource for you. Email us at coachsupport@mento.co
• Evaluate your profile. Do you capture enough of your experience? (go ahead, brag! Create your brag sheet and send it to us so we know more about you and your accomplishments.) Is your offer resonating? What can you update to appeal to more members?
• How are your Chemistry Calls? You are showing a new member what it would be like to work with you by asking coaching questions and telling them what it would be like to work with you as a coaching professional, the coaching process & the platform. Details matter. Do you reach out to the member and prompt them or wait? How do you wrap up a session? How do you follow-up? Or let a potential member know you can help without sounding pushy? How do you help us find more people that are a great fit for you? There are many moving parts to chemistry calls and the process. Complete a self-reflection and grab 15 min. We are here to help. Can be more effective…
• Build a growth plan with Tara to work on development areas and continue to strengthen your capabilities as coach.
• Ask for regular feedback. Schedule a 15 min meeting with Tara, take advantage of the drop-in sessions or send a slack.
• Please know our priority will always be the match compatibility.

No. We understand life happens and members cancel. We are looking for coaches to practice leading by example and avoid coach-initiated last minute cancellations. We expect coaches to develop agreements with their members and to help hold them accountable to attend their scheduled sessions as frequently as possible. Sometimes you get rascals. Often when members frequently cancel it’s because they are used to other areas in their life taking priority. Coaching is an investment; they need to show up like a professional. On time. Quiet. This is a coaching conversation.

Voluntary churn is when a member decides to leave Mento outside of their structured term. i.e. - XYZ company has a 12-month contract with Mento and a member decides to leave at month 7. This is voluntary churn. If that member completes the 12-months and the company terminates their partnership with Mento, this is not considered voluntary churn.

Mento considers a term the duration in which you are actively coaching at Mento. For example, if you coach for 15 months and then take a 3 month leave, you would need to actively coach for another 3 months to reach your 18 month tenure.

• All coaches are eligible to coach executives with any tenure however executives tend to select coaches that have relevant executive experience. We will always prioritize the best member <> coach match. If you are matched with an executive, we ask you to spend time with Tara working on additional skills so you are best prepared to successfully coach executive members.
• We are actively trying to bring on more executive members. If you have any referrals (businesses or individuals), please let us know as we’d love to grow this segment of our member base.

• Our expectation is that you will uphold your minimum member quantity, however, we understand there may be fluctuating periods where you drop below due to involuntary member churn. We will allow a grace period of 3-4 months and partner with you to rematch with new members (as appropriately matched).
• If you initiate a request to pause being matched OR reduce your overall capacity below the minimum member quantity at any level, we will need to reduce your rate to the tier in which you qualify. We need coaches to be consistent with their members. Our members don’t respond well to transition between coaches for any reason because disrupts their progress and growth.

Embodying a Mento coach can come to life in various ways - if we were to sum it up easily, you’re actively engaged with us via the channels that work for you. We have an equally reciprocal relationship. i.e. You communicate with us proactively, especially around members or life moments that could impact your coaching. You participate via trainings, slack chatter, survey completions, etc. You have clear motivation to be at Mento with the mindset when Mento wins, you/other coaches win.