How to Reschedule or Cancel Sessions
We often get questions about how to update calendar sessions for you or your members. Here’s a quick guide you can reference anytime a single session or a full series needs to be rescheduled or canceled.
- Reschedule an entire biweekly series: Cancel the full series in Cal.com or on your Mento Dashboard, then use your own vanity link to rebook it at the new desired time and date. Be sure to enter the member’s name and email so it follows the same flow as if they booked it themselves.
- Cancel full original series in Cal.com or on Mento dsahboard - app.mento.co/coach
- Book a NEW series in your vanity link (cal.mento.co/your-name) and use the members Name and Email in the booking link.
- Reschedule one meeting in a series: Open that session in your Mento Calendar and select Reschedule — the rest of the series remains unchanged.
- Cancel a single meeting in a series: Open the session in Google Calendar and select Cancel session — this won’t affect other meetings.
- Reschedule a one-time meeting outside regular hours: Temporarily adjust your Cal.com → Availability for that date/time, reschedule the session into the desired slot, then restore your usual availability.