Moments Coach FAQs

We designed Moments to take Mento’s proprietary training and feed it into AI technology. This allows you to save time in admin work between sessions and look at transcripts from your coaching sessions and get insights, coaching summaries, and feedback you won’t find anywhere else.

By using your session transcriptions, you can:

• Prepare more efficiently for upcoming sessions by generating coaching-specific prep docs that recaps last session’s topics and action items
• Be more present in your sessions knowing Moments is listening for patterns and capturing next steps and challenges to follow up on
• Summarize past sessions to get a reflection on your coaching approach, clarify next steps, and surface patterns across sessions. You get a chance to pause, reflect, and see what stood out—without rewatching the whole thing
• Capture clear progress and goal progression that would otherwise require hours of manual reviewing of notes
• Uncover the arc of the entire coaching relationship by identifying patterns, themes, and insights across multiple transcripts

With Moments, your time and energy can be focused on your clients and free up more of it for new members.

It’s very much a work in progress and we welcome your feedback to iterate and make the product incredibly useful for you as coach. Please share your feedback. What’s working and what’s not? What features would you want? What was confusing?

Moments is designed to support you by:

• Saving time: Coaching summaries and arcs reduce your pre & post-session administrative work. (No more “What did we talk about last time?)
• Improving session quality: Preparation notes ensure you're best prepared with context, follow-up, and questions for the upcoming session in just a matter of minutes. (“What do you want to talk about this week?” easily becomes “Here’s where we left off.”)
• Enhancing skills: Get customized & objective feedback on your coaching style and techniques to help you grow professionally and refine your craft. (Actually get an answer to “was that a good session?”)
• Connecting The Dots: See patterns, tends, insights, and wins across multiple sessions to see the highlights and details of an entire coaching journey, or even part. (”How is our coaching journey progressing?”)

The intention is for the summaries to help you save time in preparing for your next session and reflect on the session with objective coaching feedback.

Sample use cases:

1. Review it for accuracy and completeness.
2. Edit the summary and add your own notes or use the chat functionality next to the document and ask it to shorten, edit, or add sections.
3. Share it with your member either by copying and pasting the document or using the share button *(functionality coming soon after launch)

Important! You must transcribe coaching sessions in order to use Moments.

Step 1: Login here: https://moments.mento.co/

Step 2: Click “Continue with Google”

• Be sure your browser is logged in to your Mento GSuite or select your Mento email when prompted

Step 3: Choose your Mento email.

Step 4: Click Allow. This gives Moments access to your Google Drive and contacts so we can see your transcripts and members.

Step 5: You’re in! Select a member to start summarizing their transcript(s) and getting insights.

Note: if you don’t see any members or transcripts, it may be because you’re not currently transcribing sessions.

Your transcript will be auto-saved to your Google Drive when the session is over and automatically emailed to you and your member unless you’ve opted out.

Currently it is not required to be a Mento Coach. But to use Moments you have to enable transcriptions at minimum.

Our near term goal is to have Moments embedded into all sessions, so we highly encourage you to start adopting Moments early to learn and influence the product development.

There are so many benefits to this product and the feedback from coaches and members so far has been incredibly positive. Ultimately, our goal is to create an experience that makes it easier for you to be your best possible coaching ‘self’. This means: less admin, faster prep time, support in connecting dots across sessions (you are human, too!), and getting more support throughout your coaching journey.

This will expand to include integration with key context, Pulse Surveys, and much more. It also opens up new possibilities for your members and your member-coach relationship: they, too, can come better prepared for sessions, connect dots across sessions, deepen self awareness, and maintain momentum between sessions.

The security and privacy of all sessions are our top priority. We take confidentiality very seriously and ensure we abide by the ICF Code of Ethics.

All of our summary data is encrypted and stored securely. The transcriptions are on Google Drive for the Coach only. But the member can access it securely and privately on the Mento platform. safely via Google Docs. No transcripts are ever shared via email to a member.

For security reasons, recording can only happen using Google Gemini in Google Meet and it is critical you are only using Google Meet for 100% of your sessions.

For detailed information on our privacy policy, please refer to the Mento Coach Toolkit.

Yes. While it may feel uncomfortable for you to ask your members to record, we’d like to disabuse you of this notion! Today, a near majority of Mento coaches transcribe their coaching sessions with virtually 100% of members opting in. Best practice is to enable transcriptions and video.

You only need to ask once.

You can remind your member at the beginning of each session (or once at the beginning of your coaching engagement if you prefer) that you’re recording for your own transcriptions in order to improve your coaching and capture summaries to better prepare. And Gemini transcriptions and recordings are private only between you and them.

Transcripts and recording can be automatically shared with your member. That happens with Google. Before you join the session, select “START” on Gemini notes and make sure the “Send Notes to” dropdown is selected to INVITED GUESTS (your member) or HOST ONLY (that’s you!).

We encourage you to share your summaries generated in Moments with your members. To do so, you can share directly from Moments. When you view a Session Summary, you’ll see a “Share” button at the top. Clicking that will send an email to your member only showing a private link to the summary; it will not include any content from your session. Employers will not have any ability to open the link or read the content, improving the confidentiality for you & your member.

No problem! You can still generate a transcript and turn off the email notification to your Member.

In a meeting invite you’ve already set up:

1. Edit the meeting
2. Click Manage Settings next to the Gemini will take meeting notes section
3. Update the Take Notes for me sharing default settings - use the drop-down menu to select “The Host and Co-hosts”

If you’re already in a meeting and need to adjust this:

1. Click the Gemini is taking notes pencil button on the upper right of the screen
2. Click Settings
3. In the Send notes to drop-down menu - change to “The Host and Co-hosts”

If you’ve already generated a Session Summary generated in Moments but don’t want that to be shared over email, you can click the “Copy” icon at the top of the summary. Then, go to your member’s profile in app.mento.co, click the “Documents” tab, create a new document, and paste it in there. Your member will then be able to see it securely.

Activate your account and use Moments at https://moments.mento.co

You can find a link to Moments in every transcript email you get from Mento. And there is a single link on your dashboard in the Mento platform..

Because Moments uses transcripts as its data, you must have transcripts from a coaching session in your Mento Google Drive; otherwise, it won’t work.

1. Try refreshing the page.
2. If the list continues to be empty or a specific member is not showing up contact coachsupport@mento.co with a screenshot of what you are seeing along with the full name of the member(s).

1. Refresh the page
2. If you already transcribe sessions, then you should troubleshoot:
1. Go to Profile > settings > connections and try disconnecting and re-connecting your Google Drive
3. If you do not transcribe sessions, then you must enable transcriptions for each session.
4. If the problem persists, contact coachsupport@mento.co with your member(s) name and a screenshot of the error.

First - remember that as of Jul, 2025, we are only allowed to use Gemini for transcription - so please make sure that is your Transcription tool going forward. You can see more details on the Policy here.

But if you have old transcripts you want to associate with a Member and use with Moments - watch this video for information how!

Yes, either directly in the document by clicking the “edit” button at the top or using the chat functionality next to the summary, asking it to add, edit, or delete sections to your liking.

Versions can be seen after each edit is made. Click the down arrow next to the version number and Title at  top of the summary. That reveals a dropdown of the version history.

If the summary seems inaccurate or unhelpful, click the 👎 button and share why.

If the summary is helpful, click the 👍 button.

In the green vertical menu on the left side of the window, there’s a button with a folder icon. Click that to see all previously generated documents.

Amazing!

We’re open to any feedback. That makes the product better.

The best way to get to us is to share any questions in Slack in the #products-bugs-feedback channel.

At the top of every summary you can use the 👍 or 👎 buttons to share your feedback. Tell us what was great or what needs improvement.

Also, you can send us a note at coachsupport@mento.co

(Send a screenshot if you’re talking about something specific!)

Moments is an Artificial Intelligence (AI) tool. All AI programs base their responses and actions from a set of information called “context.”

We’ve trained Moments in the same material that all Mento coaches are taught. This proprietary information is the context for Moments. So when you ask for a session summary or a coaching reflections, it knows exactly how to do that based on Tara’s coach training content and Mento’s approach to coaching.

Furthermore, by adding each session’s transcript as a context, Moments knows you, your member, and the relationship between you both even better. That’s why this is more personalized and better than ChatGPT or Claude. Because it has the specific context of your sessions and the Mento coach training.

Any AI tool like ChatGPT, Claude, or Gemini can give you a summary of a transcript. But only Moments can give you one specific to coaching, and personalized to the way the Mento approaches coaching.