Pulse Survey Results on the Mento Platform

Last Updated: March 23, 2026

Overview

All B2B members are now required to complete Mento's Pulse Check Survey as part of their onboarding. This means every B2B member will have a Pulse Survey Baseline going forward.

Upon being matched with a member, you will have access to preview their survey results in advance of your Chemistry Call. Use this early access to build context and familiarity with the member, but do not debrief the results with them until they have officially selected you as their coach.

📘For additional guidance on coaching Pulse results, refer to the Pulse Support Materials

To help navigate Pulse on Platform, below is a quick video tutorial along with a step by step outline. Please refer back to this content at any time!

Accessing Pulse Survey Results

There are two ways to access a member's Pulse Survey results via the Mento Platform.

Option 1: Coach Home screen

1. Under today's sessions, you’ll see a new Notifications section.
2. Any new Pulse Survey results will appear here.
3. Click "View [Member's] Responses" to link directly to that member's results.

Single Notification View

Multi-notification view

Option 2: Member Profile

1. Navigate to the member's Profile.
2. Select the Insights Tab.
3. Click on Pulse Survey.

Coaches will also receive an email notification for each newly submitted Pulse Survey result (starting 3/24) which will also include a link directly to the member’s survey results.

The Insights Tab

The Insights Tab now includes both Pulse Survey results and Peer Insights. Within the Pulse Survey card, you'll find:

• The Pulse Debrief Coach Guide (viewable only by the coach)
• A list of the member's completed Pulse Surveys with the date each was taken
• The number of questions answered per survey
• Average aggregate scores

Click the View button on any survey to open its full results.

Insights Tab View

The Pulse Results Page

Page Header

At the top of the results page, you will see:

• The date the survey was completed
• Whether it was a Baseline or Repeat Survey
• A link to the Pulse Debrief Coach Guide
• A "Done" confirmation button (see Coach Action below) or a Discussed Status

Header of Pulse Results Page with Done button

Header of Pulse Results Page Discussed status (after clicking the Done button)

Survey Results

Below the header, you will see the member's responses displayed as colored bars, with scores ranging from 1–10 alongside open-text answers. Results are organized into four sections:

🗓️ Note: The Coach Efficacy section also displays the name of the coach at the time the survey was completed.

Score Color Scale

Each bar is color-coded for quick reference:

🔴 Red, Scores 1–4 🟡 Yellow, Scores 5–7 🟢 Green, Scores 8–10

If you are viewing a Repeat Survey, the change from the prior survey is displayed as a colored +/– value to the right of each bar.

Baseline Results Page View

Repeat Results Page View

Important Details 🚩

• Notifications are triggered at the coach selection stage. Email and in-platform notifications will only begin after a member has selected you as their coach.
• Historical results have a cutoff. Pulse results from August 2025 onward only are available on the platform. Earlier results remain in coaches' member trackers.
• Members can view their own results. Members now have access to their own Pulse Survey results. Their view is identical to yours, with two exceptions: they do not have the "Done" button, and they cannot see the Pulse Debrief Coach Guide.

If you have any questions or feedback on the Pulse Survey on the Mento Platform, please reach out to coachsupport@mento.co.