If you plan to take off time from coaching your members at Mento because of a huge life event, such as a welcoming a baby to your family, please let Mento know at least three months before your anticipated OOO date and before you tell your members.
Please send your Coach Support team an email at coachsupport@mento.co with the following information:
- What date you’ll be starting leave
- How long you plan to be on leave for
- When you can meet for a quick planning session - You will go over: if you’re planning to keep any of your members, what type of coach should we pass each of your members on to, where each member is at in their coaching journey, and anything else helpful for Mento and the new coach to know.
We also find transitions like these are most successful for members and coaches when:
- Coaches participate in the transition process
- There’s ample time to make transitions, initiate wrap up and hand-off sessions, and, in general, and members feel part of the process and fully supported (and not blinded sided)!
- Mento team has full awareness and ongoing communication and can be your FULL partner and support in the process.
Please be mindful that transitioning from one coach to another is one of the main drivers of member churn at Mento, and we want to avoid this as much as possible. Early communication and preparedness before your temporary departure is key, just as it would be at any job!