Welcome to Mento’s Coach Toolkit! We're here to answer your questions. Can't find what you're looking for? Send us an email at coachsupport@mento.co!
Start Here: Onboarding to Mento 📖
This space is for the new and tenured Mento coaches alike! We recommend you bookmark this page for easy access while you are onboarding and coaching with Mento. Questions? Send us an email at coachsupport@mento.co.
Welcome to Mento
What is Mento?Mento Coach Communication PlaybookCoaching Time Commitment and Time Expectations Mento Bio Template Examples of Coach BiosBrag Sheet TemplatePuppy Post examplesPerks Exclusivity with MentoVacation policyLeave or other long term absence Security & Data Best PracticesPayments, Billing & Bonuses
Getting Paid: WingspanBillable HoursCoaching BonusesReferral BonusesMento Coach TiersOur Coach Community
Community GuidelinesCoaching Community Events and ResourcesCoaching ExpectationsCoach of the MonthReferring a Coach CandidateWorking with Your Members
Matching with a MemberChemistry Calls Your First MemberPulse Check Member TrackerMember Reschedule, Cancellation, and No-Show PolicyMember Specific IssuesMember ChurnHow to Talk about Pulse Check by MentoDebriefing Peer Insights as a 360Collecting and Sharing Mento Member TestimonialMento Coaching and Platform BasicsCoaching Demos + Conversations 🎮
Bite-sizes (<10 minutes)
Techniques to transition from B2B to D2CHow to coach people you don’t likeQuarter Check-In Chat Pro TipTalk about Check-in Survey with your memberMember who Reschedules Last MinuteBlameless Post Mortem
Demo: Rand + AngelDemo: Rico + AngelFull Length (30+ Minutes)
Chemistry Call vs Session 1How to use the Coaching AgreementTOMMsGrowth Plan Demo + Bonus VMAsTurn a cancelling member aroundFrom Job Searching to Career CoachingRe-enrollment ConversationHow to Coach Through Last Minute Reschedules and CancellationsHow to Coach Someone Going through a Mental Health CrisisThis is a living page! We’ll update as we build better systems and processes. Got any suggestions? Email us at coachsupport@mento.co.